Support when you need it

Tyro Support

Find help with ease using our range of support resources at Tyro.

Tyro Portal

Your one stop shop for managing your Tyro account.

Tyro App

Access your Tyro account on the go.

Tyro Help

Browse help articles for all things Tyro.

Set Up Guides

Learn to set up your EFTPOS machines.

Contact Tyro Support

For critical issues outside our standard support hours, dial our support number and select the emergency support option for 24/7 help.

Phone

General support is available from 7am-9pm, 7 days a week (Sydney time).

For general support call 1300 008 976
For Bendigo Bank powered by Tyro call 1300 108 976
For business banking and lending enquiries 1300 058 976

Email

Alternatively, leave your details on our Request Support form and we’ll be in touch within 24 hrs.

Request Support Form

Be Aware of Scams

Tyro employees will never visit your store or call you to update your EFTPOS terminals, ask you to download gift cards, or request that you process refunds.

If you encounter any suspicious activity or receive a suspicious request, please contact our Support team immediately.

Security & Fraud Prevention

EFTPOS machine and terminal support

Telstra shut down its 3G network on October 28th 2024. If you have a Tyro CounterTop or Tyro Mobile EFTPOS machine with a 3G SIM, visit our 3G page to find out what the shutdown means and the options available for your business.

3G Shutdown

Easily request additional machine paper rolls. Access the Portal or Tyro App to effortlessly place your order.