Telstra 3G network shutdown
What’s happening?
Telstra will be decommissioning their 3G network on 1 September 2024. Many businesses have EFTPOS machine(s) with a built-in Telstra 3G SIM designed to be used as a backup to either WiFi or Ethernet connectivity. All EFTPOS machines need an internet connection to process payments.
This means that from 1st September 2024, any EFTPOS machines with a 3G SIM will only be able to process transactions when connected to the internet via WiFi or Ethernet. Please note, any machines with a 4G SIM will not be impacted.
Click the button for instructions on how to connect your EFTPOS terminal to WiFi / Ethernet
What does the 3G network shutdown mean for my business?
CounterTop EFTPOS machine
All Tyro CounterTop EFTPOS machines have a 3G back up SIM.
To get the best performance from your EFTPOS machine, we highly recommended that you connect your machine to the internet using the Ethernet cable supplied with your machine (see steps below).
Mobile EFTPOS machine
Our Mobile EFTPOS machines have either a 3G or 4G back up SIM.
When you are not connected to WiFi, if you see a 3G symbol it means your machine has a 3G back up SIM.
If you have a 4G back up SIM, you should not be impacted by the decommissioning of Telstra’s 3G network.
To get the best performance from your EFTPOS machine, we highly recommended that you connect your machine to the internet using Wi-Fi.
Tyro Pro EFTPOS machine
Our new generation Tyro Pro EFTPOS machine launched in October 2023 has a 4G back up SIM.
Not impacted by the shutdown of Telstra’s 3G network.
Tyro Go and Tyro BYO App
Tyro Go and Tap to Pay on iPhone * both use your device’s internet connection to process payments.
Not impacted by the shutdown of Telstra’s 3G network.
Your options
What if I’m affected?
Tyro is committed to working with all businesses to find a solution that best meets their business needs and ensure that their ability to process transactions is not impacted.
You should have received an email that includes a list of 3G EFTPOS machines you have. This email outlined the swap options available to you and includes instructions on how you can manage your swap out experience in the Tyro App and Tyro Portal.
To ensure your ability to take payments is not disrupted from July 2024, we strongly suggest you complete the request to swap out your EFTPOS machines or connect these to WiFi / Ethernet by Friday 17 May 2024.
What can I do?
To ensure your ability to take payments is not disrupted from September 2024, we strongly suggest you complete the request to swap out your EFTPOS machines by Friday 19 July 2024.
If you decide to keep your existing EFTPOS machines and connect to WiFi or Ethernet, please consider our standalone Tyro Go and Tap to Pay on iPhone2 with the Tyro BYO App solutions1 to have on hand if your internet connection ever goes down.
To understand what solutions will best suit your business needs, see our EFTPOS comparison table.
To keep your existing EFTPOS machine
If you are happy to keep your existing EFTPOS machine and connect to the internet via Wi-Fi or Ethernet, let us know and we will remove you from future email communications regarding the swap out. We will send you a reminder before the 3G network shuts down.
Requesting a call-back to discuss your options
Should you wish to talk to our friendly customer support team about your options, please fill out our contact form. Please include ‘3G swap-out’ as the nature of your enquiry and we will be in touch.
For small businesses new to Tyro
To ensure your business is prepared for the 3G shutdown, and you have the right EFTPOS solutions to meet your business needs, Tyro has a range of 4G compatible EFTPOS options to suit your business, so you can stay connected when it matters.
It’s easy to get started with a simple application process, without disrupting the way you currently do business.
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