Transacting

Step 1: Enter a payment amount

You can add a short description (up to 90 characters) for each sale. Otherwise, you can leave this blank

To help you with any calculations, you can use the built-in calculator in the lower left corner of the payment screen

Step 2: Present your iPhone to the customer

The Tyro BYO App accepts contactless payments via Mastercard®, Visa, eftpos, American Express, and digital wallets like Apple Pay, Google Pay TM, and Samsung Pay

To see if a customer’s physical card is contactless look for the icon on the card

Important:

• If your customer is paying with a physical card, ensure the customer places the card horizontally as shown below. If the customer is using a digital wallet via their smartphone or smart watch , ensure they tap their device at the top of your iPhone.
• As the business operator, you should provide adequate privacy for the cardholder to enter their PIN. In addition, you should also remind them to cover the screen when entering their PIN to protect their confidentiality.

Note: The customer may be required to enter a PIN if the contactless transaction exceeds a certain amount (commonly $100 or $200 AUD).

Step 3: Payment confirmed

Once the card or device has been tapped and the PIN successfully entered (if required), the Tyro BYO App will release a beep sound.

Note: You will be notified if the payment failed. To attempt to take the payment again, re-enter the purchase amount and present your iPhone to the customer.

Step 4: Send a digital receipt

Send a digital receipt including your trading name to your customer by entering their email address.

Note: To resend a receipt issued within the last 14 days, visit the Transactions tab, find the relevant transaction, and click resend receipt.

Step 1: Enter your PIN

You will be asked to enter your PIN to start the refund process. This is the same PIN that you use to log into the Tyro BYO App.

Step 2: Enter the refund amount

Once you’ve entered your refund amount, select Tap to Pay on iPhone.

Please note:

• If the refund is to a credit account, a PIN isn’t required
• Refunds can only be made to the same card that was used for the initial payment, unless you have an agreement with Tyro for unmatched refunds
• Refunds can only be processed when your iPhone is connected to the internet

Step 3: Present your iPhone to the customer

Ensure the customer’s card is positioned horizontally across your iPhone or they tap their digital wallet at the top of your iPhone.

Step 4: Send a digital receipt

Send a digital receipt including your trading name to your customer by entering their email address.

Note: To resend a receipt issued within the last 14 days, visit the Transactions tab, find the relevant transaction, and click resend receipt.