Simple steps to get started
Page 1
Unbox your machine and accessories
Step 1
In the box you will find your EFTPOS machine, a power adaptor (for new machines), Ethernet cable, Ways to Pay sticker and User Guide https://www.bendigobank.com.au/business/payments-and-merchant-services/merchant-support/
- Display the Ways to pay stickers in your window/door and near the EFTPOS machine to let customers know what payment types are accepted.
Step 2
Insert the power adaptor into the machine and plug into a power supply to start charging. Turn on the machine by pressing the yellow Corr button. For top tips on battery performance read the help article.
https://help.tyro.com/s/article/My-Tyro-EFTPOS-machine-or-battery-doesn-t-hold-its-charge
Connecting to the internet
You need an internet connection to process a transaction, offline transactions are not available. Your machine has a Telstra 4G SIM card installed to be used as backup. Do not remove the SIM card.
Step 3
Connect the EFTPOS machine to your network by plugging one end of the Ethernet cable into the socket on the machine base and the other end to a spare port on your modem, router, or switch.
- If you see No Network Cable the machine does not detect the network, check that the Ethernet cable is correctly plugged in.
- Check if there is activity/power on the connection at the router/modem/hub. Read more here. https://help.tyro.com/s/article/Sign-on-Failed-No-Network-Cable
- An Ethernet connection is required to process HealthPoint (private health insurance) claims.
Step 4
Select Network Setup, then Ethernet.
Step 5
Select DHCP or Static. You should choose DHCP unless you have more advanced, specific network requirements.
- Static requires IP address, Netmask, Gateway and DNS.
Select Finish.