{"id":15416,"date":"2020-11-10T15:52:06","date_gmt":"2020-11-10T05:52:06","guid":{"rendered":"https:\/\/www.tyro.com\/?post_type=knowledge-hub&#038;p=15416"},"modified":"2022-03-15T10:33:38","modified_gmt":"2022-03-15T00:33:38","slug":"what-should-i-consider-when-switching-to-eftpos","status":"publish","type":"knowledge-hub","link":"https:\/\/www.tyro.com\/knowledge-hub\/what-should-i-consider-when-switching-to-eftpos\/","title":{"rendered":"What should I consider when switching to EFTPOS?"},"content":{"rendered":"\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">Not all EFTPOS systems are created equal. While they all essentially do the same job \u2013 that is, collect electronic payments from customers \u2013 the features of each EFTPOS solution, and their advantages, vary.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>1. Seamless integration with POS\/PMS<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">If you use a point of sale (POS) or practice management system (PMS), then you\u2019ll want your EFTPOS solution to be able to talk to it.<br\/><br\/>Here\u2019s why:<\/p>\n\n\n\n<ul class=\"wp-block-cgb-unordered-list\"><li>If you use a Point of Sale (POS) or Practice Management System (PMS), then you\u2019ll want your EFTPOS solution to be able to talk to it\u2022 Eliminate double entry and reduce keying errors<\/li><li>Save time and money with advanced reconciliation<\/li><li>Safeguard customers and your business against data breaches with integration architecture<\/li><li>Get real time transaction reporting<\/li><li>Consistent inventory management<\/li><\/ul>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">Your EFTPOS machine should offer every possible connection \u2013 Ethernet, WiFi, and 3G\/4G.<br\/><br\/>Also, look for an EFTPOS solution that:<\/p>\n\n\n\n<ul class=\"wp-block-cgb-unordered-list\"><li>Invests in its technology<\/li><li>Has dual live data centres in separate locations<\/li><li>Has a 3G\/4G backup mode<\/li><\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>2. Customised to your industry<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">Look for an EFTPOS machine that makes life easier for both you and your customers.<br\/><br\/>For example, if you own a bar, then you\u2019ll want the ability to create bar tabs. If you\u2019re a physiotherapist, then you\u2019ll want the ability to process health fund claims.<br\/><br\/>Here\u2019s a snapshot of the key features of EFTPOS that matter to different industries:<br\/><br\/><strong>Hospitality<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-cgb-unordered-list\"><li>Pay from the table<\/li><li>Split billing<\/li><li>Tipping<\/li><li>Dynamic currency conversion<\/li><li>Bar tabs<\/li><li>Process transactions simultaneously<\/li><\/ul>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\"><strong>Retail<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-cgb-unordered-list\"><li>Surcharging<\/li><li>Dynamic Currency Conversion<\/li><li>Least Cost Routing<\/li><\/ul>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\"><strong>Primary Health<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-cgb-unordered-list\"><li>Integrated with Medicare Easyclaim<\/li><li>Fast rebate payments<\/li><li>Multiple doctor &amp; account capabilities<\/li><\/ul>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\"><strong>Allied Health<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-cgb-unordered-list\"><li>Integrated health fund claiming<\/li><li>Private health fund rebates<\/li><\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>3. Easy set-up<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">Some EFTPOS solutions are quick and easy to set up; others are more complex.<br\/><br\/>Questions to ask about ease of set-up include:<\/p>\n\n\n\n<ul class=\"wp-block-cgb-unordered-list\"><li>Are there cables involved, and do I have the right connections?<\/li><li>Is the machine easy to position for the customer?<\/li><li>Is there a simple set-up guide with clear instructions?<\/li><li>Does it connect seamlessly with WiFi, Ethernet or 3G\/4G?<\/li><li>Can it connect seamlessly with my POS\/PMS?<\/li><li>Can I customise the settings?<\/li><li>Is it easy to set up things like paying at the table or tipping?<\/li><\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>4. Fast processing time<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">Fast moving queues mean happier customers and more sales.<br\/>Transaction speeds for EFTPOS should be as quick as possible so queues keep flowing. At Tyro, we keep them under 1.5 seconds on average.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>5. Transaction security<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">Accepting payments electronically can be risky. You need to make sure that payments are safe and encrypted.<br\/><br\/>Look for things like:<\/p>\n\n\n\n<ul class=\"wp-block-cgb-unordered-list\"><li>Firewall protection<\/li><li>Anti-virus software<\/li><li>PCI PTS compliance<\/li><li>Cardholder data protection<\/li><li>Solutions in place to deal with fraud<\/li><li>User PIN protection<\/li><\/ul>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\"><a href=\"https:\/\/www.tyro.com\/solutions\/payments\/eftpos\/features\/security-and-fraud-protection\/\">Learn more about security and fraud protection<\/a><\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>6. Ability to accept different payment types<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">The way people pay is changing almost daily. The more payment types your business can accept, the better.<br\/><br\/>Ask the EFTPOS provider what types of payments it can accept. You\u2019re looking for a broad answer, including all the major credit and debit cards, Alipay, UnionPay, Apple Pay, Google Pay\u2122 and Samsung Pay.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>7. Dynamic currency conversion<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">Tourism is big business in Australia. Increasingly, overseas visitors to Australia want the ability to pay using in their own currency.<br\/><br\/>Dynamic currency conversation enables this, by automatically converting from the traveller\u2019s home currency to Australian dollars.<br\/><br\/>Having an EFTPOS machine that does this for you can help:<\/p>\n\n\n\n<ul class=\"wp-block-cgb-unordered-list\"><li>Earn extra revenue from the currency conversion process (unless a refund is made)<\/li><li>Enhance the customer experience<\/li><\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>8. 24\/7 local Customer Support<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">Whatever your business hours, you need to know that a support crew is available if you run into problems with your EFTPOS machine.<br\/><br\/>As well as asking about their support, see what other people say about it. Look for reviews online and on social media \u2013 you\u2019ll quickly get a sense of whether other businesses love or hate their providers.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>9. Near real-time, reporting<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">This is a key EFTPOS feature that can get overlooked. The best EFTPOS solutions come with sophisticated transactional reporting that give you insights and helps you run your business better.<br\/><br\/>Look for a solution that offers:<\/p>\n\n\n\n<ul class=\"wp-block-cgb-unordered-list\"><li>Transaction history<\/li><li>Easy segmentation of data to spot trends<\/li><li>Search functionality<\/li><li>Invoices, reconciliation reports and service fee breakdown<\/li><li>Multiple user management<\/li><\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>10. Mobile app<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">Make sure the EFTPOS solution has a mobile app. You can use it to check in on how your business is performing at any given time, wherever you are.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><br><br>Ready to start shopping?<\/h5>\n\n\n\n<p class=\"wp-block-cgb-text gutenberg-examples-align-none\">Yes, there\u2019s a lot to consider when weighing up the features of different EFTPOS solutions. But it\u2019s worth the effort \u2013 the right solution will work wonders for your business.<\/p>\n\n\n\n<p><br><sub>Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.<\/sub><br><sub>Google Pay is a trademark of Google LLC.<\/sub><\/p>\n\n\n<div id=\"knowledge-hub-helpful\" class=\"knowledge-hub-helpful\" data-post-id=\"15416\">\n    <div class=\"helpful-container\">\n                    <p>Was this helpful?<\/p>\n            <div class=\"helpful-button\">\n                <button class=\"btn inverse\" data-value=\"1\">Yes<\/button>\n                <button class=\"btn inverse\" data-value=\"0\">No<\/button>\n            <\/div>\n            <\/div>\n    <div class=\"contact-container hide-on-med-and-down\">\n        <p class=\"call-us\">Call us: \n    <a href=\"tel:1300 00 8976\">\n        1300 00 8976    <\/a>\n<\/p>        <span style=\"display: block;\">Aussie support available 7 days a week, visit <a href=\"\/support\" target=\"_blank\">Contact us<\/a><\/span>\n    <\/div>\n<\/div>\n\n<div class=\"knowledge-article-banner\">\n    <div class=\"banner-left\">\n        <div class=\"icon\">\n            <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-eftpos.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>        <\/div>\n        <div class=\"content\">\n            <h4 class=\"banner-title\">Better business banking with Tyro EFTPOS and eCommerce<\/h4>\n            <p class=\"banner-desc\">With the Tyro App alongside the right EFTPOS solution and business bank account, achieving your business goals becomes a whole lot easier.<\/p>\n        <\/div>\n    <\/div>\n    <div class=\"banner-right\">\n\n                    <div class=\"btn wp-block-button\">\n                <a class=\"wp-block-button__link\" href=\"https:\/\/www.tyro.com\/get-started\/\" target=\"_self\">Get started<\/a>\n            <\/div>\n        \n    <\/div>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"parent":0,"template":"","knowledge-hub-category":[10264],"class_list":["post-15416","knowledge-hub","type-knowledge-hub","status-publish","hentry","knowledge-hub-category-tyro-eftpos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v24.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What should I consider when switching to EFTPOS? 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