{"id":23021,"date":"2022-09-29T11:53:40","date_gmt":"2022-09-29T01:53:40","guid":{"rendered":"https:\/\/www.tyro.com\/?page_id=23021"},"modified":"2023-11-28T09:45:11","modified_gmt":"2023-11-27T23:45:11","slug":"mobile-page-4","status":"publish","type":"page","link":"https:\/\/www.tyro.com\/set-up\/mobile-page-4\/","title":{"rendered":"Get Set Up &#8211; Mobile Page 4"},"content":{"rendered":"\n<section  class=\"section chapter-section     scrollspy\">\n    <div class=\"module module-chapter-section\">\n        <div class=\"container\">\n                                        <div class=\"content-wrapper \">\n                                            <h3>Processing a transaction<\/h3>\n                    \n                                    <\/div>\n            \n                            <div class=\"rich-text-editor\">\n                                            <div class=\"bordered-spacing\">\n                            <div class=\"steps\">\n                                                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 1:                                                                                                                                             <\/h5>\n                                                                                            <p>Enter the transaction amount:<\/p>\n<ul>\n<li>In standalone mode you will see <strong>Enter Amount<\/strong> on the EFTPOS machine screen. Simply enter the desired amount and press <strong>OK<\/strong>. If you don\u2019t see <strong>Enter Amount<\/strong>, you may be in integrated mode. To switch, see top tips at bottom of the page<\/li>\n<li>In <strong>integrated<\/strong> mode, enter the transaction amount into your Point of Sale or Practice Management System, which will send the information to the EFTPOS machine<\/li>\n<li>For instructions on accepting <a href=\"https:\/\/help.tyro.com\/s\/article\/How-do-I-process-an-Alipay-transaction-in-Integrated-mod\">AliPay payments<\/a><\/li>\n<\/ul>\n                                                                                    <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 2:                                                                                                                                             <\/h5>\n                                                                                            <p>Direct the customer to tap, swipe or insert their card to pay.<\/p>\n<ul>\n<li>If prompted, ask the cardholder to select the Account, and enter their PIN.<\/li>\n<li><strong>Important: As the business operator, you should provide adequate privacy for the cardholder to enter their PIN. In addition, you should remind the cardholder to cover the screen when entering their PIN to protect their confidentiality.<\/strong><\/li>\n<\/ul>\n                                                                                    <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 3:                                                                                                                                             <\/h5>\n                                                                                            <p>Choose if a Customer Copy of the receipt is required.<\/p>\n                                                                                    <\/div>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"chapter1-link1\" class=\"section chapter-section     scrollspy\">\n    <div class=\"module module-chapter-section\">\n        <div class=\"container\">\n                                        <div class=\"content-wrapper \">\n                                            <h3>Refunding a transaction<\/h3>\n                    \n                                            <p>You must maintain a refunds, disputes and returns policy which complies with Australian consumer laws and addresses undelivered goods, damaged or faulty goods and goods which are not as described. For returned goods, consumers must be provided with an outcome for their claims within 180 days of delivery or the transaction.<\/p>\n                                    <\/div>\n            \n                            <div class=\"rich-text-editor\">\n                                            <div class=\"bordered-spacing\">\n                            <div class=\"steps\">\n                                                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 1:                                                                                                                                             <\/h5>\n                                                                                            <p>Press <strong>Menu<\/strong> button, then <strong>Transactions (1)<\/strong> and <strong>Refund (2)<\/strong>.<\/p>\n<ul>\n<li>If Refunds aren\u2019t enabled on your machine, see <a href=\"https:\/\/www.tyro.com\/set-up\/mobile-page-2\/\">Features and functions<\/a><\/li>\n<\/ul>\n                                                                                    <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 2:                                                                                                                                             <\/h5>\n                                                                                            <p>Enter your Refund password and press <strong>OK<\/strong>.<\/p>\n                                                                                    <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 3:                                                                                                                                             <\/h5>\n                                                                                            <p>Enter the amount to be refunded to the card. If a surcharge was applied to the transaction, ensure this is included in the refund amount and press <strong>OK<\/strong>.<\/p>\n                                                                                    <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 4:                                                                                                                                             <\/h5>\n                                                                                            <p>Swipe or insert the card and ask cardholder to select the account and enter their PIN(where required). After this action is completed, press <strong>OK<\/strong>.<\/p>\n<ul>\n<li>If the refund is to a credit account, a PIN isn\u2019t required<\/li>\n<li>Refunds can only be made to the card that was used for the initial payment<\/li>\n<li>Refunds cannot be processed when the EFTPOS machine is offline<\/li>\n<\/ul>\n                                                                                    <\/div>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"chapter1-link2\" class=\"section chapter-section     scrollspy\">\n    <div class=\"module module-chapter-section\">\n        <div class=\"container\">\n                                        <div class=\"content-wrapper \">\n                                            <h3>Voiding a transaction<\/h3>\n                    \n                                            <p>If a transaction was completed successfully using a credit card or via MOTO, you generally have until the EFTPOS machine settles for the day to attempt to void the transaction.<\/p>\n                                    <\/div>\n            \n                            <div class=\"rich-text-editor\">\n                                            <div class=\"bordered-spacing\">\n                            <div class=\"steps\">\n                                                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 1:                                                                                                                                             <\/h5>\n                                                                                            <p>Press <strong>Menu<\/strong> button, then <strong>Transactions (1)<\/strong> and <strong>Void (5)<\/strong>.<\/p>\n                                                                                    <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 2:                                                                                                                                             <\/h5>\n                                                                                            <p>Enter you Refund password.<\/p>\n                                                                                    <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 3:                                                                                                                                             <\/h5>\n                                                                                            <p>Enter the amount to be refunded to the card. If a surcharge was applied to the transaction, ensure this is included in the refund amount and press <strong>OK<\/strong>.<\/p>\n                                                                                    <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"step\">\n                                                                                    <div class=\"icon-cell\"  aria-hidden=\"true\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.tyro.com\/wp-content\/themes\/tyro\/assets\/img\/icons\/icon-accept-large.svg?v=6\" class=\"\" width=\"56\" alt=\"\" \/>                                            <\/div>\n                                        \n                                        <div class=\"content-cell\">\n                                            <h5>\n                                                                                                    Step 4:                                                                                                                                             <\/h5>\n                                                                                            <p>Select <strong>Last Transaction (1)<\/strong> (processed on the machine) or <strong>By Transaction Ref (2)<\/strong> and enter the six-digit transaction reference number located on the receipt of the transaction.<\/p>\n                                                                                    <\/div>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section id=\"chapter1-link3\" class=\"section     scrollspy\">\n    <div class=\"module module-top-tips\">\n        <div class=\"container\">\n                            <div class=\"content-wrapper\">\n                                            <h3>Top tips<\/h3>\n                        \n                                    <\/div>\n            \n                            <ul class=\"top-tip-list\">\n                                                                    <li>\n                            <a href=\"https:\/\/help.tyro.com\/s\/article\/Does-Tyro-accept-all-payment-types?_ga=2.158786739.828608951.1683604505-2035945777.1626232044\" class=\"link\" target=\"_blank\" >What payment types are accepted by default<\/a>\n                        <\/li>\n                                                                    <li>\n                            <a href=\"https:\/\/help.tyro.com\/s\/article\/How-to-process-a-refund-or-void-a-transaction-on-a-Tyro-EFTPOS-machine\" class=\"link\" target=\"_blank\" >Can I void a transaction?<\/a>\n                        <\/li>\n                                    <\/ul>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section  class=\"section     \">\n    <div class=\"module module-chapter-footer-nav\">\n        <div class=\"container\">\n            <div class=\"content-wrapper bg-light-blue\">\n                <div class=\"content-cell\">\n                                        <span class=\"label text-label small\">Chapter 5<\/span>\n                    \n                                            <h3>Congratulations!<\/h3>\n                    \n                                            <p>You have completed your set up of your Mobile EFTPOS machine.<\/p>\n<p>The next chapter will help you set up your settlement time and other important information.<\/p>\n                                    <\/div>\n\n                                                    <a class=\"btn\" href=\"\/set-up\/eftpos-page-5\/\" >\n                        Next chapter                    <\/a>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":61,"featured_media":0,"parent":22746,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-setup-2023.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-23021","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v24.4) - 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