General setup

Step 1:

In the Tyro Portal, visit Self Service tab and Surcharge configuration to turn on and edit your rates.

Step 2:

View your Cost of Acceptance and apply surcharge rates in the Tyro Portal. Once set, surcharges are automatically applied in as little as five minutes.

• As a business, if you choose to surcharge and pass these costs onto your customer, it’s important to get this right and ensure that the surcharge amount does not exceed your Cost of Acceptance.
• If you are new to Tyro customer, Cost of Acceptance data in the Tyro Portal will show default rates as the surcharging tool uses the last 12 months of data to estimate surcharging rates for your business.

Step 3:

Print signage using this template to clearly show customers applicable surcharge rates that apply, this is part of your RBA requirements.

Step 4:

After turning on surcharging in the Tyro Portal, reboot your EFTPOS machine/s by holding the yellow CORR key until Reboot Now is displayed.

Step 5:

Press the Menu button, Configuration and enter your admin password.

Step 6:

Select Surcharging and Enable

• NOTE: you should see Surcharge May Apply on the screen when processing a transaction. Pressing the Info button will show the details of the surcharge rates.

Step 1:

In the Tyro Portal, visit Self Service tab and Surcharge configuration to turn on and edit your rates.

Step 2:

View your Cost of Acceptance and apply surcharge rates in the Tyro Portal. Once set, surcharges are automatically applied in as little as five minutes.

• As a business, if you choose to surcharge and pass these costs onto your customer, it’s important to get this right and ensure that the surcharge amount does not exceed your Cost of Acceptance.
• If you are new to Tyro customer, Cost of Acceptance data in the Tyro Portal will show default rates as the surcharging tool uses the last 12 months of data to estimate surcharging rates for your business.

Step 3:

Print signage using this template to clearly show customers applicable surcharge rates that apply, this is part of your RBA requirements.

Step 4:

On the Purchase Enter amount screen, select the grid icon

Then select the Hamburger menu icon

Select Settings

Step 5:

Enter admin password and select Confirm.

Step 6:

Select Surcharging option under the Surcharging section

Select Enable on this machine to enable surcharging or Disable on this machine to disable surcharging

Select OK

NOTE: Tap the Surcharge May Apply text to view applicable surcharge rates