Support when you need it

Tyro Support

Find help with ease using our range of support resources at Tyro.

Tools to help you manage your Tyro account

Prepare for the 3G network shutdown
Telstra is shutting down its 3G network in September 2024. If you have a Tyro CounterTop or Tyro Mobile EFTPOS machine with a 3G SIM, click here to find out what the shutdown means and the options available for your business.

Tyro Portal

  • View and download transactional reports
  • Order additional EFTPOS machine paper
  • Order new EFTPOS machines or get access to Tyro Go
  • Configure and manage your surcharging
  • Access our range of forms to make updates to your Tyro account
  • Manage portal users and their access level

 

The Tyro Portal is our web-based portal designed to help businesses manage their Tyro account. With the Tyro Portal, you can easily view your transaction history, track your sales, and generate reports to gain insights into your business.

As a Tyro customer, you can also access our Tyro Bank Account to configure your EFTPOS settlements, grow your money, or take out a Tyro Business Loan and Tyro Business Term Deposit.

Tyro App

  • Get access to additional banking products such as the Tyro Bank Account
  • Manage Flexible settlement
  • Order additional EFTPOS machine paper
  • Get real-time insights on your sales

 

The Tyro App is a powerful tool that lets you track and manage your businesses wherever you are.

You can easily track hourly sales data, order additional paper rolls and access your invoices.

The Tyro App also grants you access to our Tyro Bank Account to access additional products such as the Tyro Business Loan and Tyro Business Term Deposit, as well as connecting your Xero account to Tyro for quick and easy bookkeeping.

Get the help you need with our range of support resources

Tyro Help

Tyro Help is your go-to resource for all things Tyro, with an extensive library of help articles, frequently asked questions, and troubleshooting tips to help support your business.

Service Status

Get real-time updates on our product and system performance, keeping you informed of any issues.

Set Up Guides

Get started with Tyro EFTPOS with our dedicated step-by-step set up guides on all our Tyro EFTPOS machines.

Tyro Blog

Stay informed and inspired with the Tyro Blog, featuring a variety of engaging content on EFTPOS education, customer success stories, industry news, product launches, and business strategies.

Looking for extra support?

Chat

Connect with a Tyro support team member using our live chat function. Here you can get help on general support enquiries quickly and easily.

To get started, click the widget in the bottom right corner and select Chat.

Phone

General support is available on 1300 00 8976 from 7am-9pm, 7 days a week (Sydney time).

For critical issues outside these hours, simply dial our support number and select the emergency support option for 24/7 help.

For Bendigo Bank powered by Tyro call 1300 108 976

Request support

Still looking for support? Leave your details on our Request support form and we’ll be in touch to help support your business.

Request support form