Help with your Tyro application

To send the application for signing, go to page 8 of the application form and click on “Item 3: Signature. Under “Signing Options” you can select “Send to”. This action will forward the application to the selected signatory. Remember, the email will be sent to the person you’ve chosen for signing, and whose email address you entered on page 7 under “Your Related Individuals”.

Make sure you’ve accepted all three items on page 8: Direct Debit Authorisation Request, Merchant Declaration, and Signature. If that doesn’t work, make sure you’ve filled in all the required details in the form. Look for light grey buttons (on mobile) or black buttons (on desktop) to complete the steps.

This most likely due to the applying entity (page 3) not matching the bank account name or because no bank statement has been uploaded (page 6).

First, ensure that the details provided for your ID are accurate. If you see an ‘ID Verification Failed’ message, you can select “Okay” and attempt to upload three times. On the third attempt, the application will proceed, and you’ll get a pop-up saying that our verification team will manually handle the ID verification process.

Unfortunately, the chosen product type cannot be altered in the existing application. You’ll need to complete a new application, either through our website or via your Sales Agent. If you need further assistance, please call our Customer Support Team on 1300 00 8976.

Yes you can cancel your application. Please call our Customer Support Team on 1300 00 8976, and they’ll be happy to help.

MOTO stands for “Mail Order/Telephone Order,” a payment method used for transactions initiated via mail or telephone when customers aren’t present at the point of sale. To enable MOTO, submit a post-boarding MOTO form. To obtain a MOTO application form, please contact our Customer Support Team on 1300 00 8976.
Keep in mind, there might be a 3-month waiting period. The feature is subject to approval as we cannot accommodate every business category.

If you’ve already submitted the application form and need to change your delivery address, please get in touch with our Customer Support Team on 1300 00 8976. They’ll assist you with updating the delivery address.

If you can’t find a specific category for your business, you can select a category that is similar to your business type.

TBA refers to a Tyro Bank Account. You can have funds deposited in a Tyro Bank Account for same-day settlement, meaning you can access your funds faster.